At AFC Shipping Containers, we stand behind the quality of our containers and aim for complete customer satisfaction. We understand that sometimes a return may be necessary, and we strive to make the process straightforward and fair. Please review our return policy below to ensure your return experience is as smooth as possible.
1. Return Eligibility
- Timeframe: Returns must be requested within 30 days of delivery.
- Condition: Containers must be in original, unused condition and free from any modifications, damages, or alterations since delivery.
- Non-Returnable Items: Custom-modified containers, made-to-order products, and sale or discounted items are non-returnable due to their specialized nature.
2. Initiating a Return
- Contact Us: Begin the return process by contacting our customer service team via phone or email, providing your order details and reason for return.
- Return Authorization: We will issue a return authorization and provide instructions for shipping the container back to our facility.
- Return Shipping: The customer is responsible for arranging return shipping and any associated fees. Containers must be returned in a similar condition to the delivery (on a flatbed or appropriate vehicle) to our designated return facility.
3. Return Inspections and Refund Processing
- Inspection: Once we receive the returned container, it will be inspected to confirm it meets our eligibility requirements. This inspection process typically takes 5-10 business days.
- Refunds: If the container passes inspection, a refund will be issued to the original payment method, excluding original shipping and handling fees. For items not meeting the condition criteria, a partial refund or restocking fee may be applied.
- Processing Time: Refunds are generally processed within 10-15 business days after the inspection.
4. Exchanges
- Incorrect Items: If you received an item different from what you ordered, please contact us within 7 days of delivery. We will arrange an exchange at no extra cost.
- Product Exchanges: If you would like a different container type or size, contact our team to discuss exchange options. Exchange eligibility depends on stock availability, and additional fees may apply.
5. Damaged or Defective Containers
- Damage Reporting: If your container arrives damaged, please notify us within 48 hours of delivery. Include photographs and a detailed description of the damage.
- Replacement: In cases of verified damage or defect, we will arrange for a replacement or, if preferred, issue a refund.
6. Additional Terms
- Restocking Fees: A 15% restocking fee may apply for containers that are returned outside of the original, unused condition.
- Responsibility for Shipping Costs: Customers are responsible for all return shipping costs unless the container was delivered in error or arrived damaged.
For any questions regarding our return policy or to initiate a return, please contact us. Our team is here to assist you and ensure you’re completely satisfied with your AFC Shipping Containers experience.